The Trust Matrix: Turning trust into a measurable, governable capability
Overview
If trust drives behavior, why is it still treated as unmeasurable?
Across defense, regulated, and complex commercial supply chains, organizations continue to invest in visibility tools—yet the fundamental constraint remains unchanged.
Webinar 1 established the premise: transparency fails because trust is the limiting factor.
This session moves from insight to structure.
Webinar 2 introduces the Trust Matrix—a practical, analytical framework that transforms trust from an abstract concept into a measurable, governable system capability.
What You’ll Learn
1. Why high-performing suppliers still withhold critical data
2. How the Performance–Willingness Gap (PWG™) reveals hidden system friction
3. Why “importance ≠ willingness” in real supply-chain behavior
4. How reciprocity fundamentally reshapes transparency across tiers
5. What it means to make trust observable, quantitative, and governable
Agenda
1. Why trust must become measurable
2. How the Trust Matrix works (performance vs. willingness)
3. Understanding the Performance–Willingness Gap (PWG™)
4. Reciprocity and its impact on supplier behavior
5. Trust as a governance lever (entitlements, incentives, visibility gating)
6. Key takeaways and transition to Trust Acceleration Index™ (TAI™)
Presenters
► Greg Schlegel CPIM, CSP, Jonah, CEO and Founder of The Supply Chain Risk Management Consortium
► Jim de Vries: Founder, COO of The SCRM Consortium | Founder, Managing Partner of Enhance International Group
Why This Matters
Speakers
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Greg Schlegel -
Jim de Vries
