At EIG Consulting, our goal is to collaborate with you to build an environment of sustained profitable growth. Achieving Operational Excellence is the ‘How’ in accomplishing this goal.
We define operational excellence as a philosophy of the workplace environment where every employee is enabled and empowered by leadership to collaboratively address challenges in real time in order to make meaningful decisions.
Employees understand the connection between their actions and the impact to their internal customers and end customers.
Through the empowered visibility, continual improvement is inherent within the thoughts and actions of every employee in order to achieve the customer’s expectations. The employee actions are aligned to the internal realistic business aligned goals.
By defining Operational Excellence in this way, it applies to every level in the organization, from executives all the way down to the employees. Everyone in the organization ‘gets it’. It is clear and practical, and most importantly, actionable.